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University of Lynchburg

/ About Us / Finance / Billing

Billing

Thank you so much for your patience with our new self-service billing system. We are experiencing some processing difficulties at the moment. Some accounts are showing inaccurate information. We are aware and are taking steps to solve this issue as quickly as we can. Below are some updates specific to various student types, as each group may have slightly different information available to them in their MyHive student portal:

  • New Undergraduate Students: All financial aid offers are available in MyHive, and bills should reflect accepted aid.
  • Returning Undergraduate Students: All financial aid offers will be available by Aug. 8. Please watch your Lynchburg email address for an email notifying you of its availability. Note: After you’ve completed your aid acceptance, please wait 24 hours to view/pay your bill in MyHive.
  • On-Campus Graduate Students: All financial aid offers are available in MyHive and bills should reflect accepted aid.
  • Online Only Graduate Students: Financial Aid offers will be available in MyHive next week.

If, after reviewing your account in MyHive (keeping in mind the timelines outlined above) you have a question, please email solutionscenter@lynchburg.edu or call 434.544.8217 and we will do our best to get your concerns addressed and resolved as quickly as possible.

Billing Process

  • Miscellaneous charges are due upon receipt.
  • We consider tuition, room, board, and other expenses to be a joint obligation for both parents and students

FAQs

Why does my billing detail not agree with my Financial Plan?
There are several reasons. The Financial Plan reflects all forms of aid, but the statement only reflects actual funds received. For example, loan payments are not received until after the student is attending classes.
Why aren't my loans reflected on my account details?
Loans are not disbursed by the lender until the semester has begun and all financial aid paperwork has been completed.
Why doesn't my work study show up on my statement? It is on my Financial Plan.
Work study is an available aid source and is shown on the Financial Plan; however, the funds are paid directly to the student and not applied to the student account.
Why does my statement only show half of my loan?
Usually, loans are divided equally between the fall and spring semesters.
Where did my $500 enrollment deposit go?
$300 is a reservation fee that is held until the student leaves the University, and $200 is a room deposit that is applied to the student account as a payment when the account is billed for the upcoming semester.
When can I expect to receive my refund?
After the semester begins, if you have a credit balance, the University has up to 14 days to process a refund check. For questions regarding refunds, contact the Solutions Center at solutionscenter@lynchburg.edu.